technical

If you have experienced any technical problems with the web site that prevented you from viewing or purchasing our products, please follow these 5 easy steps:

  1. Create a new email window.
  2. Copy the URL (the web address at the top of your browser window) of the web page where you experienced problems and paste the URL into the blank email. (ex: http://www.ketubahtree.com/product.asp?productID=24&cat_name=Ketubah).
  3. If there is an error on the web page where you experienced problems, copy the error and paste that into the email as well. If there is no error, please provide a detailed description of the problem you experienced.
  4. Include the type of operating system your computer uses (ex: Windows 95, Windows XP) and the type of browser you were using (ex: Internet Explorer 5, Netscape Navigator 4, AOL 8).
  5. Send the email to webmaster@poetree.com

Thank you for taking the time to report this issue to us. We will review your email and correct the problem.